Shipping Policy

Last updated: 28 August 2025

This Shipping Policy explains how orders are processed, dispatched, and delivered when you shop with Embrace Golf Australia.

1. Order Processing

• Most orders are processed and shipped within 48 hours of confirmation, subject to product availability.
• Some products may take longer to dispatch if they are sourced from suppliers outside Australia. We will notify you of any delays.
• Orders are processed Monday to Friday, excluding public holidays.

2. Shipping Methods & Delivery Times

• We use trusted carriers to deliver your orders efficiently.
• Delivery times vary by location, courier service, and product origin. Estimated delivery windows will be provided at checkout.
• Delivery estimates are not guaranteed and are subject to delays beyond our control, including weather, customs, and courier operational issues.

3. Shipping Costs

• Standard shipping fees are calculated at checkout.
• Promotions such as free shipping over $99 may apply as advertised.
• Additional fees may apply for remote locations or international deliveries.

4. Tracking Your Order

• Once your order is dispatched, you will receive a tracking number via email (if available) to monitor your parcel.
• Tracking updates depend on the courier’s system and may take 24–48 hours to appear after dispatch.

5. Lost or Damaged Parcels

• We are not responsible for parcels lost or damaged in transit unless the order was insured by us.
• If your order arrives damaged or does not arrive, please contact us within 7 days with your order number and supporting information. We will assist with the